What Should a Property Manager Do After a Storm Hits a Complex?

First, check for any immediate hazards like downed power lines, gas leaks, or structural instability. If you find a major safety issue, contact the appropriate utility or emergency services right away and instruct residents to avoid the area. Your primary duty is to prevent injury or further damage before any cleanup begins.

Next, walk the entire complex to identify which units or common areas are affected. Look for obvious signs like broken windows, roof damage, or standing water. Secure any compromised areas by boarding up windows or using tarps to prevent additional water intrusion or unauthorized entry until repairs can be made.

Notify your property insurance company as soon as possible to start the claims process. Provide them with your initial documentation and ask about your policy's specific requirements. Remember, policies vary, and your insurer decides what is covered.

While waiting for the insurance adjuster, you need to stop ongoing damage. Contact local water damage pros. They can perform water extraction, tarp over damaged roofs, and begin structural drying to prevent mold and rot, which protects your investment.

• Extract standing water from units and basements.
• Place tarps on damaged roofs to stop more rain from entering.
• Begin drying out wet building materials like drywall and flooring.
• Set up dehumidifiers and air movers in affected spaces.
• Remove soaked insulation that can hold moisture against framing.
• Identify hidden moisture behind walls with specialized equipment.

After the initial emergency response, the focus shifts to permanent repairs. The pros will provide a detailed scope of work based on their inspection. This plan outlines everything from debris removal to rebuilding damaged structures, ensuring the property is returned to a safe, habitable condition.

Coordinate the repair schedule with contractors, your insurance adjuster, and your residents. Some repairs, like drywall replacement or flooring installation, require units to be empty. A clear timeline helps minimize disruption. Always use qualified tradespeople for electrical, plumbing, or structural work to ensure everything is done correctly and safely.