How Do I Know When a Restoration Company Is Done?

A formal walkthrough marks the project's end. The pros will show you that all affected materials are either restored to a dry, stable state or properly removed. They will compare current moisture readings to normal levels for your building materials. You should receive a detailed final report summarizing the work performed and the verification of dryness.

This report is your primary completion document. It should list the areas serviced, the equipment used, and the final moisture readings. Keep this paperwork for your records, especially for insurance purposes. Without it, proving the job was finished correctly to your insurer can be difficult.

The removal of all drying equipment is a clear sign the active drying phase is over. This includes air movers, dehumidifiers, air scrubbers, and any temporary plastic barriers. The work area should be cleaned of debris, dust, and any residues from the restoration process. Your living space should be returned to a functional, pre-damage condition as much as possible.

The site should be safe and clear of trip hazards from cords or hoses. All access panels or holes cut for drying should be sealed or prepared for your contractor to repair. The pros should dispose of any removed wet materials they collected. Your home should not feel like a construction site when they leave.

• All air movers, dehumidifiers, and air scrubbers are gone.
• Protective floor coverings and plastic sheeting are removed.
• Dust and debris from demolition or drying are cleaned up.
• The temperature and humidity in your home feel normal.
• Any odors from stagnant water or mildew are addressed.
• Walkways and rooms are clear and safe to use.

Sometimes, hidden moisture or new leaks cause issues after the pros have left. If you notice a musty smell, new dampness, or soft spots, contact the local water damage pros. They may need to reassess the area. Persistent problems could indicate a separate, ongoing leak that requires a different trade, like a plumber, to fix the source.

Document any new concerns with photos and notes. Refer back to your final report to see if the area was previously treated. The pros should want to ensure their work was effective. However, if the new damage is from a different event or source, it may require a new service call and potentially a new insurance claim.