What Should I Ask a Restoration Company Before Hiring?

Start by asking how they evaluate the water damage in your home. A thorough process involves checking moisture levels in walls, floors, and hidden areas with professional equipment, and they should explain their findings to you clearly. This initial step shapes the entire restoration plan, so understanding their approach is crucial for setting expectations from the beginning. The assessment should identify all affected areas, including those not immediately obvious, to create a complete drying strategy and prevent overlooked issues.

Ask who your main point of contact will be and how often you can expect updates. Consistent communication helps you stay informed about progress and any unexpected issues that arise. Find out their policy for addressing your questions or concerns during the project, and whether updates are given daily or at key milestones. Clear management reduces stress and ensures you are not left wondering about the next steps or the current status of work in your home.

Request details on how they document the damage and the restoration work, as this is vital for an insurance claim. Photos, moisture logs, and a detailed itemized list of services are common documentation. Understand their billing structure and what payment timelines they expect, and always ask for a clear, written scope of work before any services begin. This document should outline the planned work, the equipment to be used, and the expected outcomes. Policies vary, and your insurer decides what is covered, so thorough documentation is key.